Wednesday, October 26, 2011

I share..because....I love you!

Well people this blog is VERY personal to me!! I am only sharing an embarassing moment because I love my Pooka family and know they won’t judge me! and I have to share some lessons to maybe help someone else..... goes............

As you all know we have opened our new Pooka Boutique! It’s been a tough time trying to get everything up and running! Since we’ve opened in Sept we had no phones due to the Verizon strike and backlog of service. We finally got our phones up and running but it was at no small sacrifice! I was on the phone with verizon for days, trying to get the techs out, then dealing with them sending the wrong tech and a such! Finally after much frustration I called and spoke to a woman who said she would resolve the problem. I stayed on the phone with this woman for 45 minutes and when she finally got some answers she said that I’d have to wait to speak to someone in another department, so.......I waited another 30 minutes!! I had now been on the phone with verizon for over an hour. Finally she came back and said that I needed to wait more, I told her to just transfer me over the the department where I could CANCEL the service and while transferring me, she disconnected me!! I was enraged so I called back and told my story to another woman, who was shocked at the wait and promised she’d take care of it! So since I was on my cell phone, I waited at pooka on the phone with her for another 30 minutes, then I decided to just drive home, so still on the phone with her I went to the grocery store and picked up dinner and drove home, now I’ve been on the phone over an hour and a half. Finally when I get home and still on the phone with her, she lets me know that the department that I need is still not answering her! Its has now been almost 2 hours on the phone! I ask her to call me back when she’s reached someone but she says that they are not authorized to make outgoing calls! Okay so now that i’ve been on the phone for over 2 hours there is no way i’m hanging up without fixing this problem. I have to admit the woman on the phone was as disgusted as I was and very nice. So finally she says, “Ms fitch, I just spoke to the department that will make the appt. for a tech to come out they said it would be another half hour wait to make the appointment!!!” she says, “But, just put the phone down and I’ll hang on with you. Do what you need to do and I’ll scream out when they are ready”. I was impressed, that was nice of her, so I put the phone down and put it on speaker phone and start making my dinner. Now, hold on people, this is where I need your...understanding! Let me give you some background info, It had been a LONG day, I was tired, I had black bean soup for lunch. Another 30 minutes passed and I totally forgot that she was on speaker phone in my kitchen, so as I’m preparing my dinner and in the privacy of my own home.......................lets just say, I, “released” some wind and not from my mouth!! Yup, the most embarrasing moment ever! As I pooted the soft breeze (that makes it sound so much prettier) I realized I was on speaker phone, I froze and in the quiet of my kitchen I heard a tiny giggle come from my cell phone!! I WAS MORTIFIED!!! I couldn’t even say anything, I just ran into the other room and hid!! DAMN YOU VERIZON!!! When I gathered myself and went back into the kitchen thats when i noticed the MUTE button on my phone!(learn all of the features of your phone people) At that point it had been 3 and a half hours on the phone and she announced that she had made the appointment and then she hung up, never mentioning my wind escapage! Here are the lessons I learned:

Choose AT&T, Cable or 2 tin cans with a string tied between them for phone/internet!

Don’t eat Beans for lunch and then put yourself on speaker phone!

Learn where your mute button is!

1 comment:

  1. Dawn you are hilarious! You made me smile this morning. Too funny!